Terms and Conditions for Heron Hearth
Welcome to Heron Hearth. These Terms and Conditions govern your access to and use of our website and services provided by Heron Hearth, a premium catering and event management company. By accessing or using our online platform, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our services or website.
1. Services Offered
Heron Hearth provides a comprehensive range of premium catering and event management services, including but not limited to:
- Bespoke menu creation and culinary consultation.
- Corporate event catering and gala dinners.
- Wedding banquet services and reception catering.
- Private dining experiences and intimate gatherings.
- Culinary workshops and interactive cooking classes.
- Food styling and presentation services.
- Full-service event planning and coordination.
- Equipment rental (e.g., tableware, linens, serving equipment).
- Professional staff provision (e.g., chefs, servers, bartenders).
- Dietary-specific meal preparation (e.g., vegetarian, vegan, gluten-free, allergy-conscious).
- Commitment to sustainable sourcing of ingredients.
Specific details for each service will be outlined in a separate service agreement or proposal.
2. Booking and Confirmation
All bookings for our catering and event management services are subject to availability and formal confirmation by Heron Hearth. A deposit may be required to secure your booking, and the terms of this deposit will be clearly communicated during the booking process.
- Proposals: All proposals provided by Heron Hearth are valid for a specified period, as indicated on the proposal.
- Acceptance: Acceptance of a proposal signifies your agreement to these Terms and Conditions and the specific details outlined in the proposal.
- Amendments: Any amendments to confirmed bookings must be requested in writing and are subject to Heron Hearth's approval and potential additional charges.
3. Payments and Cancellations
Payment terms, including deposit requirements, installment schedules, and final payment deadlines, will be detailed in your service agreement. All payments are to be made in the currency specified in the agreement.
- Cancellation Policy: Cancellation charges will apply based on the proximity of the cancellation date to the event date. The specific cancellation policy will be outlined in your service agreement.
- Refunds: Refunds for cancelled services, if applicable, will be processed according to the terms specified in the service agreement and may be subject to administrative fees.
4. Dietary Requirements and Allergies
Heron Hearth is committed to accommodating dietary-specific meal preparations. It is your responsibility to inform us of any and all dietary restrictions, allergies, and intolerances for yourself and your guests at the time of booking or no later than the agreed-upon deadline. While we take every precaution to prevent cross-contamination, we cannot guarantee a completely allergen-free environment due to the nature of our kitchen operations.
5. Intellectual Property
All content on this website, including text, graphics, logos, images, and culinary concepts, is the property of Heron Hearth or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content on our site without our express written permission.
6. Limitation of Liability
Heron Hearth shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our services or website; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.
7. Governing Law and Jurisdiction
These Terms and Conditions shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in Singapore.
8. Changes to Terms and Conditions
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. We will post the updated terms on our website. Your continued use of our services or website after any such changes constitutes your acceptance of the new Terms and Conditions.
9. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Heron Hearth
10 Anson Road,
#28-15 International Plaza,
Singapore, Singapore, 079903
Phone: +65 6789 0123